Customer Service
Buying online is easy. Prompt Australia Post delivery service usually within 7 to 10 working days anywhere in Australia. We also post overseas (price on application).
If you have purchased shoes online and are not totally satisfied, a full refund or exchange is available. Shoes must be returned in their original condition & box within 14 days of arrival, along with a copy of your receipt. Refunds will only be processed by our Mail Order department. Exchanges can be done through any of our stores.
Please call our Mail Order department on 1800 335 187 to place an order or follow up your Online order. If you have any questions, feedback or wish to update your details please call our headoffice on 1800 623 168 or complete the details on the form below. Our office and Mail Order department is open Monday to Friday, 9am to 5pm.
Frequently asked questions
Q. Where are the shoes made?
Our shoes are made from all parts of the world, e.g. America, Italy, Spain and Germany are just a few.
Q. Can I get a refund if shoes do not fit?
When purchasing online, if the shoe is not satisfactory, a full refund or exchange is available. Shoes must be returned in their original condition & box within 14 days of arrival, along with a copy of your receipt. Refunds will only be processed by our Mail Order Department. Exchanges can be processed throught any of our stores.
Q. Can I exchange, if I change my mind?
If you change your mind you can exchange for something else, or get a Credit Note for a later purchase. Exchanges can be processed through any of our stores.
Q. How long will it take to receive them?
All shoes are posted via Australia Post and take 7 to 10 working days.
Q. How much is the delivery?
Depending on how many shoes are purchased will depend on the postage cost. See the postage chart for cost.
Q. What size is 8.5 e.g. in European fitting?
An Aus./US size 8.5 is a European 39. See sizing chart for a complete quide.
Q. How can I clean my shoes?
We have a comprehensive range of shoe care and cleaning products available for leathers, suedes and fabrics. When speaking to one of our staff, they will advise you accordingly.
Q. Do you have a matching handbag?
We have a range of handbags and our staff can advise you accordingly.
Q. Do I get a discount for purchasing several pairs of shoes?
All prices of our shoes are based on the “recommended retail prices” and we do not enter into price cutting.
Our Delivery Fees
Standard postage within Australia is listed below:
| 1 pair | $10 |
| 2 pairs | $14 |
| 3 pairs | $18 |
| 4 or more pairs | Price on Application |
| International Post | Price on Application |
Registered and Express Post services also available
Exchanges & Refunds
To return a shoe purchased online for exchange or refund, simply return your purchase with a copy of your receipt within 14 days. Shoes must be in original condition in their box. Post through Australia Post to:
Peter Sheppard Footwear Mail Order
4 William Street,
Cremorne, Victoria 3121.
Please be sure to indicate your reason for return in writing. For your protection, we advise that you send by registered post.
We are unable to offer a refund or an exchange on any handbags, accessories or sale items, unless the item is faulty.