Wasn’t happy about size because it was to short but then I found out that I won’t be receiving the refund and now I am forced to spend money at the store and I couldn’t find the shoes there to fit me. I have tried so many shoes.
So instead to have a shoes I need it for Christmas I have given a gift card to use in a 3 years.
I just don’t understand that a great company like yours do such a thing.
So I am a very disappointed.
Rated -1 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is Just Right and 2 is Runs Large
Rated -2 on a scale of minus 2 to 2, where minus 2 is Runs narrow, 0 is Just right and 2 is Runs wide
Peter Sheppard Footwear
We are so sorry to hear you're disappointed about our refund policy for Afterpay. Unfortunately, this refund policy is necessary in order to protect the bottom line of our small business as Afterpay charge a commission which is not refundable - even if the customer returns their shoes to us. Our returns and delivery information can be found here: https://www.petersheppard.com.au/pages/delivery-returns. I hope this was clear to you prior to checking out with Afterpay.
To clarify, we DO offer refunds for purchases made through all other payment methods.
We thank you for your understanding.
Peter Sheppard Footwear.