In light of COVID-19, we have made some adjustments in store to ensure we can continue to offer a safe in store shopping experience.
MELBOURNE STORE UPDATE 7 JULY 2020
Our CEO Chris Sheppard announces the closing of the Melbourne store for 6 weeks in line with the advice of the Victorian Government.
We encourage our Melbourne store customers to shop online and we have phone service available 7 days a week to assist you with any questions that you may have. Please call 1800 335 187.
Alternatively you can book an online shopping appointment to chat to one of our staff members via video and view shoes on foot.
REDUCED HOURS & CAPACITY
Our hours are currently reduced. Please visit the store page for more information. To ensure we meet the 4sqm per person legislative requirement, the maximum number of people (including staff) allowed in our stores at any one time is
- Melbourne: CLOSED from Thursday 9 July - Wednesday 19 August
- Sydney: 50
- Brisbane: 20
DISPOSABLE MASKS, GLOVES & STOCKINGS
We have disposable masks, gloves and stockings for our customers to wear while shopping in store. These are not mandatory but simply a way to make some customers feel more safe.
Please help us enforce a safe social-distance. Keep 1.5m away from staff (unless you give permission to be fitted) and other customers at all times when you shop in store.
STOP THE SPREAD
Please do not enter any of our stores if you have travelled overseas in the past 14 days, have been in close contact with someone who has been diagnosed with COVID-19 or you are experiencing symptoms such as a fever, coughing, a sore throat or shortness of breath. Staff have the right to refuse to fit you should they deem you unwell.
TEMPORARY APPROACH TO FITTING
For the health and safety of our customers and staff, we will be implementing the following measures to ensure we can continue to deliver an exceptional standard of customer service:
- We will measure your feet however customers must wear a stocking to try shoes on. We will not be allowing customers to wear their own socks.
- Our staff will no longer be assisting customers in trying on their shoes. If you require a shoehorn, we have plenty of sanitised horns to assist.
- We will also ask customers to tie up their own laces or buckles.
- With the exception of when customers are being fitted, staff will be practicing the suggested 1.5m of social distancing when guiding you through the store.
TAP & GO
Please refrain from using cash. The Australian Payments Network (APN) has increased the limit for contactless card payments to reduce the need for physical contact with the EFTPOS machine. The new maximum tap and go amount is $200. If possible, please tap and go with your card when making a purchase.
We have increased the frequency and intensity of our already vigilant cleaning practices. Our staff have been fully briefed on the guidelines provided by the Government. All hand rails, display units, benches, phones, keyboards, pin pads and brannocks will be cleaned and gloves will be available for staff and customers.
Should you have any enquiries please do not hesitate to contact our customer service team.