Delivery of Online Orders - Update
We are currently experiencing an increase in online orders. Returns may take up to 21 days. While our processing time remains the same, Australia Post has informed us that there are some delays with dispatching and delivering of parcels in Australia. To find out more about these delays please visit Australia Post
Together with Australia Post we are working hard to deliver your parcel as soon as possible and your patience is appreciated.
If you have any queries about your order please contact us. Our customer service team is here to help.
Prioritising Employee and Customer Safety at Peter Sheppard Footwear
COVID-19, commonly referred to as ‘Coronavirus’, is a respiratory virus that can cause a range of illnesses. These illnesses range from mild cold-like symptoms to severe flu and pneumonia. Coronavirus is highly contagious and can be transferred via person-to-person contact – community transmission - or via contaminated objects or surfaces.
As the team at Peter Sheppard works diligently to fulfil all online orders as quick as possible, we are taking every precaution to ensure the fulfilment centre remains a hygienic and safe environment. We have increased the frequency of our already vigilant cleaning regimes and introduced extra hygiene checks into every stage of fulfilment. We continue to closely monitor and follow the rules and regulations set out by the ACCC and Australian Government.
Shop the Range Safely and with Confidence
Peter Sheppard Footwear was born out of a passion for providing the finest quality shoes and accessories, designed and handmade in Europe. Through this difficult time, the business remains more committed than ever to delivering an exceptional product and customer experience. Understand that you can shop with confidence knowing each and every product ordered online will be fulfilled with the safety of our customers in mind. Despite the uncertain road that lies ahead, we look forward to providing our valued customers with beautiful footwear - Delivered safely to your door, anywhere in Australia.
Contact Us Today
We have increased our customer service hours to seven days a week. For all enquiries please call customer service on 1800 335 187 or alternatively, please email us.
On behalf of the team at Peter Sheppard Footwear, thank you for your support during this challenging period and best wishes to you and your loved ones.