The products shown on this website are only a selection of the Peter Sheppard Footwear range. This collection has been especially chosen for the Peter Sheppard Footwear website store. The availability of our products is in real time; meaning that it is possible that selected products may not be in stock. The Peter Sheppard Footwear Website Store does not accept any responsibility for any lack of stock of any of the models displayed.
Please note that our products change every season. Please note that items in your shopping cart are not reserved and may be purchased by another customer.
HOW TO BUY
Peter Sheppard Footwear Website Store uses the following purchase procedure: The item(s) you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding shopping cart icon on this website. The shopping cart will include the reference name of the selected item(s), the name, size and price (including GST, where applicable). If you continue the purchase procedure, we will show you a summary identifying the item(s) to be purchased, the total price (including GST and shipment costs) and the delivery details and if you agree, you must then accept the order by clicking on the "Submit" button.
After selecting the item(s), you have to fill in an order form. This order form will request personal information and payment information for the purpose of processing the order(s). Please remember that all information fields must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.
Once you have made your choice and your order has been placed, you will receive an e-mail message from Peter Sheppard Footwear Website Store confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including GST and shipment costs where applicable) and the delivery details. If you made an error when placing your order, please contact our Peter Sheppard Footwear Website Store email address at email@example.com Peter Sheppard Footwear Helpline on FREE CALL 1800 335 187 telephone: +61 3 9421 7414.
, and we will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting your order, you can edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping cart.
If you don't receive an order confirmation, please contact our Peter Sheppard Footwear Web Store address at firstname.lastname@example.org or the Peter Sheppard Footwear Helpline on FREE CALL 1800 335 187 telephone: +61 3 9421 7414.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed. We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on this website, refusing to process a transaction.
Prices shown on this website are in Australian Dollars and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. Order that are designated for shipment to countries outside Australia may be subject to taxes, customs duties and fees levied at the destination country ("Import Fees"). Peter Sheppard Footwear reserves the right to modify its retail prices at any time, except for orders that already have been made.
PAYMENT METHODS AND SECURITY
We accept orders at any time, 24 hours a day, every day of the week. Peter Sheppard Footwear will only accept payments made by using credit or debit cards as shown on the payment page. No other form of payment will be accepted. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or delays authorization of payments to Peter Sheppard Footwear, we will not be liable for or accept any responsibility for any delay or non-delivery of merchandise. We take all reasonable care to make this website secure. In order to ensure secure payment transactions, Peter Sheppard Footwear uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.
Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure. Peter Sheppard Footwear reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens. We further reserve the right not to accept and/or cancel an order if we believe the buyer is obtaining the items for re-sale.
We will only be able to fulfill an order if the delivery address is a usual place of residence or place of employment located in Australia and New Zealand. The items offered through this website are a selection of products from the Peter Sheppard Footwear collection and meet the same requirements in terms of quality and guarantees as those sold through Peter Sheppard Footwear store. Each product is accompanied by the following details:
- Name of the model
- Image of the model
- Material and Price in Australian Dollars
Peter Sheppard Footwear aims to display the colors of its shoes as closely as possible to the actual color. However, the color of the shoes may be subject to variations depending on the quality of the monitor of your computer. For this reason, Peter Sheppard Footwear cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.
Special offers, promotions and discounts will be valid until the indicated date or no further stock remains whichever is the earliest. Our shoes are guaranteed against manufacturing defects for 1 year, starting as from the day of purchase. This guarantee does not affect or limit your statutory guarantees (see below for further information on your statutory guarantees)
DELIVERIES AND INSURANCE
Peter Sheppard Footwear insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Dispatch times are as follows:
- In stock: 24 to 72 hours.
- Available in our central warehouses: 7 days. Usually dispatched within one week.
- Items are dispatched Monday to Friday, excluding public holidays in Australia. The delivery time is between 1 and 5 working days after dispatch. We will use our best endeavors to meet stated time frames for delivery, however many factors (some of them are out of our control) can affect these time frames and we cannot guarantee that they will always be met.
Deliveries will be made to any usual place of residence or place of employment located in Australia.
All deliveries must be signed for on receipt. Once the items have been signed for, they are the responsibility of the consumer. Deliveries are not made on Saturdays or Sundays or in public holidays in Australia. All items purchased from Peter Sheppard Footwear are delivered by using Australia post. In order to prevent problems with deliveries (incorrect addresses, not finding anyone at the address) the corresponding form must be filled in correctly, especially the box with a contact telephone number.
Once your order has left our warehouse, you will be sent an e-mail from Australia Post providing you with the parcel tracking number assigned by Australia Post who are responsible for delivering your item(s). You will be then able to track your order. If you have ordered more than one pair of shoes, we will wait until all items in the order are available before we ship them, as we do not make partial deliveries. All items delivered by Peter Sheppard Footwear remain our property until Peter Sheppard Footwear has received your payment.
CANCELLATION OF ORDERS
You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our store) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").
To cancel an order before it is sent, enter the section "Your Orders" and enter the order number and e-mail address used. The system will show the order details and if the "Cancel" option is shown, you may click on it to cancel the order. If this option is not shown, it means that your order has already left our warehouse and cannot be cancelled; however, you may return your order once it has been received, subject to the conditions for Returns.
You may also contact our Peter Sheppard Footwear Website Store at email@example.com or call the Peter Sheppard Footwear Helpline on FREE CALL 1800 335 187 telephone: +61 3 9421 7414.
to cancel your order, provided the order has not already been dispatched.