We do not offer refunds for orders made using Afterpay. If you have used Afterpay and wish to return your shoes, Peter Sheppard Footwear will issue a credit note or exchange.
Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your Afterpay order to another style, colour or size. Postage to return an item for a credit note will be charged to the customer.
A request for a refund or exchange can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here.
For us to process your exchange or return for a credit note, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.
For more information regarding your Afterpay order, please call our Customer Service team on 1800 335 187 or email us.