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Delivery & Returns

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Peter Sheppard Returns Policy

For us to process your return or exchange, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.

To request a refund or exchange over the phone or via email please call our Customer Service team on 1800 335 187 or email us.

Receiving a Refund

  • Postage to return an item for a refund will be charged to the customer at $13+.

  • Requests must be made within 30 days of receiving your order.

  • Please visit our online returns portal here.

  • Please note that no refunds are given for orders made through Afterpay, Klarna or any Pay It In 4 methods unless deemed faulty by our team.

Exchanging your items

  • Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your order to another style, colour or size.

  • Requests must be made within 30 days of receiving your order.

  • Please visit our online returns portal here.

Please click here to start an online return or exchange.

Refund Policy on sale items

  • Postage to return an item for a refund will be charged to the customer.

  • Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your order to another style, colour or size.

  • Requests must be made within 30 days or receiving your order.

  • Please visit our online returns portal here.

  • Please note that no refunds are given for orders made through Afterpay or Klarna. See our separate policy below.

  • Please note that items purchased from the Outlet are considered final sale and cannot be returned unless deemed fault by our team. This includes any styles from the Think Outlet and those marked $99 to clear.

Faulty Items

Please refer to the Terms & Conditions page on this website under the heading “Your Statutory Guarantees-Refunds”. If an item is faulty please specify details in writing when returning the item. Faulty items must be returned within a reasonable time after they have been delivered to you. An item is faulty if it is:

  • Different in colour to the advertised and ordered colour

  • Different in size to the ordered size

  • Different in quality and finish or country of origin to the that advertised

We may offer to repair items or we will provide you with a full refund or replacement of the faulty items on their return. Please note that if an item is damaged as a result of normal wear or negligence it will not be deemed to be faulty. All shoes must be taken for assessment and if possible we may offer to repair faulty items. If the product is not repairable and the same item is not available for exchange you are entitled for a full refund in the original tender.

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