MELBOURNE STORE REOPENING FRIDAY 11 JUNE
EMU
We offer FREE standard postage for all domestic orders over $100. For orders under $100, postage is $10. If you require your item urgently, we recommend Express Post (AU) which is available for $15.
International delivery fees are calculated and displayed at checkout by our international shipping carrier. International fees may vary depending on the destination.
Peter Sheppard Footwear may periodically run promotions where shipping is free or reduced.
Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your order to another style, colour or size. Postage to return an item for a refund will be charged to the customer.
A request for a refund or exchange can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here. Please note that no refunds are given for orders made through Afterpay. See our separate policy below.
For us to process your return or exchange, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.
To request a refund or exchange over the phone or via email please call our Customer Service team on 1800 335 187 or email us.
Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your order to another style, colour or size. Postage to return an item for a refund will be charged to the customer.
A request for a refund or exchange on sale shoes can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here. Please note that no refunds are given for orders made through Afterpay. See our separate policy below.
For us to process your return or exchange, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.
To request a refund or exchange over the phone or via email please call our Customer Service team on 1800 335 187 or email us.
We do not offer refunds for orders made using Afterpay. If you have used Afterpay and wish to return your shoes, Peter Sheppard Footwear will issue a credit note or exchange.
Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your Afterpay order to another style, colour or size. Postage to return an item for a credit note will be charged to the customer.
A request for a refund or exchange can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here.
For us to process your exchange or return for a credit note, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.
For more information regarding your Afterpay order, please call our Customer Service team on 1800 335 187 or email us.
Our customer care team are at your service. Feel free to call 1800 335 187 or email direct@petersheppard.com.au to place an order or get support to find the right shoe for you. Our customer care team have been methodically trained about the fitting characteristics of every shoe in our collection. We strive to address every challenge you face to ensure that your online shopping experience is as pleasurable as it would be within our stores. Our office hours are Monday to Friday 9am-5pm AEST (excluding Victorian public holidays).
Thank you, your enquiry has been sent.
Colour CHARCOAL
Size 5
Width B
