DELIVERY OF ONLINE ORDERS - COVID-19 UPDATE
We are currently experiencing an increase in online orders. Returns may take up to 21 days. For more information, please click here.
OUR DELIVERY FEES
We offer FREE standard postage Australia wide for order over $100. For orders under $100, postage is $10. If you require your item urgently, we recommend Express Post (AU) which is available for $15. Shipping to New Zealand is $15 AUD, all other international shipping is a flat rate of $25 AUD. Peter Sheppard Footwear mayperiodically run promotions where shipping is free or reduced.
REFUND POLICY FOR SHOES PURCHASED ONLINE
To return shoes for exchange or refund, simply return your purchase with a copy of your receipt within 30 days in accordance with these terms. Shoes must be unworn and in original condition in their box.
Post through Australia Post to:
Peter Sheppard Footwear (Level 2, 267 Collins Street, Melbourne, Victoria, 3000).
Please be sure to indicate your reason for return in writing. For your protection, we advise that you send by registered post. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.
Return postage costs are the responsibility of the customer & not Peter Sheppard Footwear.
FAULTY ITEMS
Please refer to the Terms & Conditions page on this website under the heading “Your Statutory Guarantees-Refunds”. If an item is faulty please specify details in writing when returning the item. Faulty items must be returned within a reasonable time after they have been delivered to you.
An item is faulty if it is:
- different in colour to the advertised and ordered colour; or
- or different in size to the ordered size; or
- different in quality and finish or country of origin to the that advertised
We may offer to repair items or we will provide you with a full refund or replacement of the faulty items on their return.
Please note that if an item is damaged as a result of normal wear or negligence it will not be deemed to be faulty. All shoes must be taken for assessment and if possible we may offer to repair faulty items. If the product is not repairable and the same item is not available for exchange you are entitled for a full refund in the original tender.
Return postage costs are the responsibility of the customer & not Peter Sheppard Footwear.
