PETER SHEPPARD

VERONICA TOTE BAG NAVY~WHITE STRIPE

Name: VERONICA TOTE BAG NAVY~WHITE STRIPE
Brand: PETER SHEPPARD
Price: 79.95 AUD
Availability: InStock

$79.95

Or 4 payments of $19.99 with

ColourSelect

SizeSelect

EU AUS / US UK

OS true

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Unsure on size? View our Fitting Guide

Gender: Womens
Material: Textile

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DELIVERY FEES

We offer FREE standard postage for all domestic orders over $100. For orders under $100, postage is $10. If you require your item urgently, we recommend Express Post (AU) which is available for $15.

International delivery fees are calculated and displayed at checkout by our international shipping carrier. International fees may vary depending on the destination.

Peter Sheppard Footwear may periodically run promotions where shipping is free or reduced.

REFUND POLICY FOR SHOES PURCHASED ONLINE (EXCLUDING AFTERPAY & KLARNA ORDERS)

Peter Sheppard Footwear offers complimentary return postage for Australian domestic orders if you choose to exchange your order to another style, colour or size. Postage to return an item for a refund will be charged to the customer. International return postage for exchanges and refunds will be charged to the customer.

A request for a refund or exchange can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here. Please note that no refunds are given for orders made through Afterpay or Klarna. See our separate policy below.

For us to process your return or exchange, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.

To request a refund or exchange over the phone or via email please call our Customer Service team on 1800 335 187 or email us.

REFUND POLICY ON SALE SHOES

Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your order to another style, colour or size. Postage to return an item for a refund will be charged to the customer. International return postage for exchanges and refunds will be charged to the customer.

A request for a refund or exchange on sale shoes can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here. Please note that no refunds are given for orders made through Afterpay or Klarna. See our separate policy below.

To request a refund or exchange over the phone or via email please call our Customer Service team on 1800 335 187 or email us.

AFTERPAY & KLARNA REFUND POLICY

We do not offer refunds for orders made using Afterpay or Klarna. If you have used Afterpay and wish to return your shoes, Peter Sheppard Footwear will issue a credit note or exchange.

Peter Sheppard Footwear offers complimentary return postage if you choose to exchange your Afterpay or Klarna order to another style, colour or size. Postage to return an item for a credit note will be charged to the customer.

A request for a refund or exchange can be completed online. Requests must be made within 30 days or receiving your order. Please visit our online returns portal here.

For us to process your exchange or return for a credit note, items must be unworn and in original condition in their box. For your protection, we advise that you send using our online returns portal. We are unable to offer a refund or an exchange on any handbags or accessories, unless the item is faulty.

For more information on how Afterpay works, click here. If you have ordered using Afterpay or Klarna and would like more information regarding your order please call our Customer Service team on 1800 335 187 or email us.

FAULTY ITEMS

Please refer to the Terms & Conditions page on this website under the heading “Your Statutory Guarantees-Refunds”. If an item is faulty please specify details in writing when returning the item. Faulty items must be returned within a reasonable time after they have been delivered to you.

An item is faulty if it is:
- different in colour to the advertised and ordered colour; or
- or different in size to the ordered size; or
- different in quality and finish or country of origin to the that advertised

We may offer to repair items or we will provide you with a full refund or replacement of the faulty items on their return.

Please note that if an item is damaged as a result of normal wear or negligence it will not be deemed to be faulty. All shoes must be taken for assessment and if possible we may offer to repair faulty items. If the product is not repairable and the same item is not available for exchange you are entitled for a full refund in the original tender.

Need help? Talk to our fit experts.

Our customer care team are at your service. Feel free to call 1800 335 187 or email direct@petersheppard.com.au to place an order or get support to find the right shoe for you. Our customer care team have been methodically trained about the fitting characteristics of every shoe in our collection. We strive to address every challenge you face to ensure that your online shopping experience is as pleasurable as it would be within our stores. Our office hours are Monday to Friday 9am-5pm AEST (excluding Victorian public holidays).

Let us help you find the fit that's right for you

We have sizes and widths to suit all foot shapes. Sizing may vary slightly between style and type of footwear. If you have any queries please call our customer service team on 1800 335 187.

Narrow			Wide
AA	B	C	D	E

WOMEN - AUS / US	WOMEN - EU	WOMEN - UK	APPROX LENGTH
4.5	35	2.5	21.2cm
5	35.5	3	22cm
5.5	36	3.5
6	36.5	4	22.9cm
6.5	37	4.5
7	37.5	5	24.1cm
7.5	38	5.5
8	38.5	6	25cm
8.5	39	6.5
9	39.5	7	25.6cm
9.5	40	7.5
10	40.5	8
10.5	41	8.5	26.3cm
11	41.5	9
11.5	42	9.5	27cm
12	42.5	10	28cm
12.5	43	10.5	28.9cm
13	43.5	11

HOW DO I FIND MY SIZE?

If you’re unsure on your size while shopping, a size guide is available on all product pages. You can also find the size guide by clicking the ‘get the perfect fit’ button in the very top left of our website.

If you are new to online shopping and not sure on your size and width, you might find our ‘How to Shop Online Guide’ handy.

We carry brands that are available in UK, AUS (US equivalent) and EU sizes, so when selecting your size and width please take careful note of the size you are selecting. It is important to note that sizes and widths vary across brands so the sizing guide should be used as a guide only.

WHAT IS THE DIFFERENCE BETWEEN SIZES AND WIDTHS?

We carry footwear in Australian sizes 4-12. There is approximately 4mm between half-size increments.

We carry footwear in widths AA, B, C, D and E - 4E. AA is the narrowest width while 4E is the widest. There is approximately 6.3mm difference between widths.

We remind you that sizes to vary from brand to brand so please select your size and width carefully.

TIPS ON GETTING THE RIGHT FIT

If you are shopping online, use our sizing guide to measure your foot with a tape measure. Taking time to properly measure your foot will save time later if you order the wrong size! If you are shopping in store, our staff take the time to properly measure both your feet using a Brannock device.

When browsing for new shoes, look for toe shapes that will suit the shape of your feet.

Consider the socks and stockings you will be wearing and allow for some extra space. If you have orthotics, consider these too.

Once your shoes arrive, try them on at the end of the day, take a walk around the house (on carpet to avoid marking the soles) and do not assume your shoes will loosen if they’re too tight. If you believe you have ordered the wrong size or width, please contact us.

NEED FURTHER ASSISTANCE?

If you require further assistance when choosing your size and width, we are here to help. You can contact our customer service team by emailing direct@petersheppard.com.au, calling 1800 335 187 or using our live chat function between 9am – 5pm AEST.